HB15 Hearing Aid Earphones

Shipping

SHIPPING TIME

The goods will be shipped to the customer in the shortest possible time We will process your order within 48 hours and ship it as soon as possible. In time of national and collective holidays of our delivery partners, the shipping time might extend. The delivery can be delayed, for more information, please contact our customer support.

Address Filling

Please ensure the address is filled out in the required format, including the country, state, city, and street house number. The carrier is unable to deliver to a mailbox address.

DELIVERY METHOD

In EU delivery times are approx. 10-15 days, USA is 15 days and other countries are 15 -30 days. The package will be delivered to the address you provided when ordering by land.

COSTS

Shipping is free for worldwide.

COURIER

Shipments are carried out by UPS, DHL or in some cases by private couriers.

RECIEVING AN EMAIL

If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.

LOST PACKAGE

If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.

WHERE YOUR PACKAGE IS LOCATED

Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment. Mearsun-store will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.

IMPORT TAXES AND CUSTOMS

Depending from where you are you might have to pay import taxes in your country. Be advised. Mearsun does not include import taxes in purchase price or shipping costs. You might have to pay them. We can send you invoice in advance so you can check with local authorities before you make a purchase.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to process a return or refund, please contact our official customer service email at Service@Deoum.com. We will assist you in completing the return and refund process based on your feedback.