Refund Policy


DEOUM warrants that your DEOUM hardware product ("the Product") will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period").

Your Products (only purchased on the Website are warranted against defects in materials and workmanship for a period of twelve (12) months.

We can’t cancel the order if your parcel has been shipped out.

We only refund or replace items when we ascertain the DEOUM products has gone faulty due to defects in materials/workmanship within 7 days (starting from the date of delivery). No shipping fee for returns or replacements in this case.

Customers will only be charged once at most for shipping costs (this includes returns); No handling fee for returning/replacing/maintaining the product, but please contact us before returning a defective item in order to receive the return shipping address and other instructions. We are not responsible for returning products without consulting with us, resulting in our not receiving the product or other unforeseen circumstances.

This Warranty does not apply to: (x) Products you purchase from unauthorized resellers; (y) where the instructions for use and keep of the Product are not complied with; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.

Claims process: To obtain remedies under this Warranty, DEOUM must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization ("RMA") from DEOUM and return the defective Device together with proof of purchase to the address specified by DEOUM in connection with the RMA. Consumer shall bear the cost of shipping the Device to DEOUM. By sending the Device, Consumer agrees to transfer ownership to DEOUM. DEOUM may not return the original Device to Consumer. DEOUM warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, DEOUM shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to DEOUM without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in DEOUM's sole discretion.

To obtain an RMA from DEOUM, please contact us.