Privacy Policy

Last Updated: June 30, 2026

At Deoum, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect
We collect information you provide directly, including your name, email address, shipping address, phone number, and payment details. We may also collect health-related information you voluntarily share (such as hearing loss type) to help recommend suitable products. We also collect browsing data automatically via cookies and analytics tools.

2. How We Use Your Information
We use your information to process orders, provide customer support, send order updates, and improve our products and services. With your consent, we may send promotional emails. We do not sell your personal data to third parties.

3. Health Data
Any health-related information you share is used solely to assist with product recommendations. It is treated with the highest level of confidentiality and is never shared with third parties without your explicit consent.

4. Data Sharing
We may share your data with trusted service providers (e.g., shipping carriers, payment processors) solely to fulfill your order. All third parties are contractually required to protect your data.

5. Your Rights
Depending on your location, you may have rights under GDPR (EU/UK) or CCPA (California) to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at support@deoum.com.

6. Cookies
We use cookies to enhance your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.

7. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.

9. Contact
For privacy-related questions, email us at support@deoum.com