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Return and Refund(Limited within warranty period)
Foreword: Before requesting a return, refund, or exchange, please ensure that the product has not been used, installed, or damaged (except for damage incurred during shipping). We will inspect products returned to our warehouse, and if any of the above conditions are met, we reserve the right to refuse the customer's request.
①.Return and Refund:
Within 30 days of receiving the product, if there is a quality issue that affects normal use and we determine it cannot be resolved through a standard replacement, we are obligated to provide a return and refund service.
In case of shipping damage or loss, please contact our after-sales team. We will send you replacement parts or arrange for an exchange. However, if the product is not damaged on main body or the issue can be resolved, we will not accept returns, refunds, or exchanges. In such cases, returns and refunds will be processed as unauthorized returns.
Non-Quality Related Returns: For returns not due to product quality issues, a 20% handling fee will apply, and the customer will be responsible for all shipping costs.
Quality-Related Returns: For returns due to product quality issues, a reduced handling fee of 9% will apply, and we will cover the shipping costs.
Note: All return and refund operations need to be initiated by contacting info2@mearsun.com and our customer service team will create a return order. Unauthorized returns will not be accepted.
②.Exchanges:
If the order was placed within 12 hours and the shipping confirmation email has not been received, we offer free exchange services. If the exchange request is made during or after shipping, the customer will need to pay for the round-trip shipping costs (estimated by our customer service team).
③.Order Cancellations:
If the order was placed within 48 hours and the shipping confirmation email has not been received, we offer a no-reason cancellation service but will deduct a 6% bank processing fee.
For those out of 48hrs but not shipped out yet, since we have started the outbound process, the cancellation of the order will incur an operating fee of 20% of the purchase price.
Once the product has been shipped, cancellations will incur a 20% handling fee of the purchase price plus round-trip shipping costs (same as for unauthorized returns and refunds).
3.Refund Notice:
For all refunds, regardless of the amount or reason, we need 1-2 business days to process them. Once our process is complete, you will receive a refund confirmation email. This means the funds have been debited from our account. However, it may take an additional 5-15 business days for the funds to appear in your account, depending on your payment account's bank's refund policy. In total, from the time you communicate with our customer service team to when the funds are officially back in your account, this process may take 1-3 weeks.
It's time to leave the large expensive engraver behind. Start with a Wainlux K6 and bring it with you where you go. It’s the perfect portable art studio you can bring anywhere!
Wainlux is simple to set up, easy-to-use, and extremely stable. Its powerful laser is capable of engraving your designs clearly and quickly on almost any surface, from wood to rubber. Unleash your creativity with the world’s most compact, powerful, and easy-to-use engraver.
Just connect your computer or smartphone to the engraver to start creating! Using either a cable or Wi-Fi, once you connect you’ll select your design in the App and start the engraving process.
Connect with your phone through WIFI by using the Wainlux APP (Ace engraving). It's easy to use and lets you edit your photos and design without needing a computer.
Using the WIFI connection with high speed and stable transmission won’t be limited by distance and it'll provide more functions. You will also have two modes to set up the WIFI: 1) Wainlux K6 will create a WIFI hotspot network for you to connect to; 2) Wainlux K6 can be connected to your local network via WIFI and your devices can connect to Wainlux K6 as long as they are in the same network.
You can also connect via USB to connect your Windows or Mac computer. Once connected you can edit your designs with our software, where you can easily transform your photos into a creative engraving.
Wainlux K6 projects a preview of your image on the surface before engraving! It displays the planned size of the engraving, making it super easy to see where your finished project will be located. Users are able to adjust the size and position of the laser. Once it’s lined up to your object, just press START to begin creating!
Leave the large pricey Engraver behind and bring your Wainlux K6 with you where you go. It’s the perfect tiny art studio you can bring wherever you go!
Its 3000mW laser power makes it 3x faster and more powerful than any other portable engraver. It makes engraving on harder surfaces a breeze!
Thanks to its innovative rail and baseless design, the Wainlux can engrave objects of any size so long as they are kept horizontally stable under the laser’s XY axis.
The mobile phone or computer can work continuously in an offline state, and at the same time, the last pattern can be memorized and manually engraved. Easy to duplicate the engraving work or bulk work without re-setup.
By including a One-Click Button for offline engraving, you can set your Wainlux to engrave without a constant connection.
Many cheap laser engravers on some e-commerce websites are using our old ODM solution for Wainlux K2 / K4 a few years ago. Wainlux K6 is the lastest of our ODM solution. It has been upgraded connection to smartphone App via WIFI from Bluetooth and increased the laser power to 3000mW. With the brand-new closed hidden design for the machine body include an electric motor and circuit board, the new design makes the product more compact and stable. The new power supply solution that has the certificate of CE,uL,PSE,KC provides more stability of power output. Also, the stroke switch has been developed to enhance productivity (open the machine and automatically reset to detect the maximum engraving area of the product).
Manual Focus (manual control of focal length; has an accuracy of up to 0.01mm) allows you to get a deeper or better engraving with a little bit of extra work.
The best engraving distance is 3-5cm and manually rotating the focal length allows you to control the best position and accuracy of the blue light laser.
Enjoy full control of your Wainlux K6 with Directional Control (adjustable laser head) letting you move the head up, down, left, and right according to your need. You can even start and pause to make the operation easier and fit your schedule.
The built-in exhaust van stops any smoke from the engraving process from affecting the final design, protects the lens of the laser, and helps to dissipate heat. And with additional heat sinks, the Wainlux works for up to 8 hours continuously without overheating while maintaining strict safety standards.
With the successful development of the K1/K2/K3/K4 series, the Wainlux team has years of experience in laser engraving technology. The Wainlux K4 series was a hit with users and received hundreds of 5-star reviews on Amazon.
We provide the standard outlets used in different regions of your choice, including UK, UE, AU, US. We will match you with the standard plug of the corresponding region as per the delivery address you provide.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
SHIPPING TIME
The goods will be shipped to the customer in the shortest possible time We will process your order within 48 hours and ship it as soon as possible. In time of national and collective holidays of our delivery partners, the shipping time might extend. The delivery can be delayed, for more information, please contact our customer support.
DELIVERY METHOD
In EU delivery times are approx. 10-15 days, USA is 15 days and other countries are 15 -30 days. The package will be delivered to the address you provided when ordering by land.
COSTS
Shipping is free for worldwide.
COURIER
Shipments are carried out by UPS, DHL or in some cases by private couriers.
RECIEVING AN EMAIL
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
LOST PACKAGE
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
WHERE YOUR PACKAGE IS LOCATED
Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment. Mearsun-store will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.
IMPORT TAXES AND CUSTOMS
Depending from where you are you might have to pay import taxes in your country. Be advised. Mearsun does not include import taxes in purchase price or shipping costs. You might have to pay them. We can send you invoice in advance so you can check with local authorities before you make a purchase.
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