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Return and Refund(Limited within warranty period)
Foreword: Before requesting a return, refund, or exchange, please ensure that the product has not been used, installed, or damaged (except for damage incurred during shipping). We will inspect products returned to our warehouse, and if any of the above conditions are met, we reserve the right to refuse the customer's request.
①.Return and Refund:
Within 30 days of receiving the product, if there is a quality issue that affects normal use and we determine it cannot be resolved through a standard replacement, we are obligated to provide a return and refund service.
In case of shipping damage or loss, please contact our after-sales team. We will send you replacement parts or arrange for an exchange. However, if the product is not damaged on main body or the issue can be resolved, we will not accept returns, refunds, or exchanges. In such cases, returns and refunds will be processed as unauthorized returns.
Non-Quality Related Returns: For returns not due to product quality issues, a 20% handling fee will apply, and the customer will be responsible for all shipping costs.
Quality-Related Returns: For returns due to product quality issues, a reduced handling fee of 9% will apply, and we will cover the shipping costs.
Note: All return and refund operations need to be initiated by contacting info2@mearsun.com and our customer service team will create a return order. Unauthorized returns will not be accepted.
②.Exchanges:
If the order was placed within 12 hours and the shipping confirmation email has not been received, we offer free exchange services. If the exchange request is made during or after shipping, the customer will need to pay for the round-trip shipping costs (estimated by our customer service team).
③.Order Cancellations:
If the order was placed within 48 hours and the shipping confirmation email has not been received, we offer a no-reason cancellation service but will deduct a 6% bank processing fee.
For those out of 48hrs but not shipped out yet, since we have started the outbound process, the cancellation of the order will incur an operating fee of 20% of the purchase price.
Once the product has been shipped, cancellations will incur a 20% handling fee of the purchase price plus round-trip shipping costs (same as for unauthorized returns and refunds).
3.Refund Notice:
For all refunds, regardless of the amount or reason, we need 1-2 business days to process them. Once our process is complete, you will receive a refund confirmation email. This means the funds have been debited from our account. However, it may take an additional 5-15 business days for the funds to appear in your account, depending on your payment account's bank's refund policy. In total, from the time you communicate with our customer service team to when the funds are officially back in your account, this process may take 1-3 weeks.
The AMKOV is a multifunctional V-LOG digital camera that combines DC and DV functions to capture both 48 million resolution photos and 4K/60fps high speed photography to help you record clear footage of your life.
To make day-to-day filming even simpler, AMKOV's handheld tripod is designed with a remote control in an integrated unit, so you can use the remote control to take photos or videos whenever and wherever you want.
The built-in webcam with external microphone is perfect for V-LOG 'ers and live streamers who want to take videos on the go.
Easy to grasp and use like a mobile phone, AMKOV digital camera makes it effortless to take pictures or record videos in your daily life. AMKOV features a sensor with 48 million resolution and 4K/60fps HD recording performance, so you can always capture high definition images and record the world in clarity. It also supports memory cards up to 128G.
The remote controller of AMKOV is designed into the tripod's handle, so you can simply switch on the AMKOV camera and use the controller to take selfies or photos wirelessly, even at a distance of 10m. When you don't need to use the remote controller, simply place it in the tripod that makes it space-saving and easy to carry.
The remote controller is equipped with a 230mAh CR2032 battery, which can be easily removed and replaced by removing the cover.
In addition to acting as a support stand, the AMKOV tripod can also be used as a hand-held shooting stand, allowing for steady shooting even on the move.
However, with long term outdoor use in mind, we have designed a 2500mAh rechargeable battery in the tripod as well, so you can connect the camera to the tripod via Type-C and charge the camera directly.
The AMKOV camera has a built-in 800mAh rechargeable battery, which can last for 50 minutes.
Configured with a PC-CAM webcam and an external paired 3.5mm noise-cancelling microphone, AMKOV can be connected to a PC via USB-C, allowing for instant live streaming, online video, media interviews and clear pictures and videos in 4K.
AMKOV is compatible with 100° wide-angle lenses and macro lenses: with a wide-angle lens, you get a wider field of view; with a macro lens, you can capture tiny objects clearly.
The display screen of AMKOV can be flipped 180 degrees to meet your shooting needs in different poses and realize low-camera shooting.
With its built-in retractable fill light, AMKOV pops up the fill light at the touch of a button to illuminate your shooting vision and enrich the light and shadows.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
SHIPPING TIME
The goods will be shipped to the customer in the shortest possible time We will process your order within 48 hours and ship it as soon as possible. In time of national and collective holidays of our delivery partners, the shipping time might extend. The delivery can be delayed, for more information, please contact our customer support.
DELIVERY METHOD
In EU delivery times are approx. 10-15 days, USA is 15 days and other countries are 15 -30 days. The package will be delivered to the address you provided when ordering by land.
COSTS
Shipping is free for worldwide.
COURIER
Shipments are carried out by UPS, DHL or in some cases by private couriers.
RECIEVING AN EMAIL
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
LOST PACKAGE
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
WHERE YOUR PACKAGE IS LOCATED
Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment. Mearsun-store will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.
IMPORT TAXES AND CUSTOMS
Depending from where you are you might have to pay import taxes in your country. Be advised. Mearsun does not include import taxes in purchase price or shipping costs. You might have to pay them. We can send you invoice in advance so you can check with local authorities before you make a purchase.
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